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Refunds

Refund & Return Policy

At Neuro Labs, the integrity, safety, and purity of our products are our top priorities. As all of our compounds are intended strictly for research use only and are highly sensitive in nature, we maintain a strict no-refund and no-return policy.

All Sales Are Final

We do not offer refunds or accept returns for any reason, including ordering errors, change of mind, or misuse. This policy helps us maintain quality control and ensures that all customers receive products that meet our rigorous standards.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, you must notify us within 48 hours of delivery at support@neurolabsresearched.com. Please include a detailed description and clear photos of the issue. Our support team will review your case and determine eligibility for a replacement.

When a Refund May Be Considered

Refunds will only be considered in rare cases where:

  • The order was never delivered due to an error on our part.
  • A replacement is not possible and the issue was reported within the required timeframe.

We do not refund or replace items that have been opened, used, or returned without prior authorization.